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Incident is a cloud-based IT help desk management solution that streamlines the entire technology workflow process from support request to resolution. Click on the topics below to learn more about how to use that feature in Incident. For users that are new to Incident, start with the topics under Initial Setup to get started.
Table of Contents
Initial Setup
- Incident Home Page
- Adding a Logo
- Account Information
- Adding Locations
- Adding Bldg./Units
- Activating Areas
- Activating Problem Types
- User Role Descriptions & Adding a User
- Work Queues
- Automatic Routing
- Email Notifications
- Questionnaires
- MyFacilityDude Setup
Advanced Setup and Features
Daily Functions
- Completing and Closing Incidents
- Project Templates
- Adding Labor Transactions
- Adding Purchase Transactions
- Adding Issue Transactions
- Batch Printing Incidents
- Batch Reassigning Incidents
- Batch Closing Incidents
- Changing a User's Role
- Resetting a User's Password
- Disabling a User's Login
Reporting
User Roles
